If you are not able to place a trade, first check that
you have sufficient funds in your account and whether
the asset is currently available for active trading
What is a rollover?
A rollover is a period at which one trading day switches
to the next, which is at 5pm EST. It can also refer to
interest credited or debited to positions open at the
time that the trading day switches
What is the expiration time?
The expiration time can refer to either the time at
which an order is closed by the trader or the time that
an asset’s contract ends, for assets with specific open
and close periods. These assets are typically
commodities
What is the expiration rate?
The expiration rate is the asset price at the time you
close your trade. Your trade is profitable if the SELL
price of your asset at the close of the trade is greater
than the BUY price minus the spread that was in effect
at the beginning of the order.
What return will I receive in case of successful
investment?
CFD returns are based on the size of your order and the
difference between the price of the asset when the order
is opened and when it is closed. To determine your
profit, subtract the BUY price from the SELL price, and
then multiply this amount by the number of lots that
were purchased.
How can I make a trade?
You can place an order in three simple steps after
logging in to the platform:
1. Select your asset
2. Choose whether to BUY or SELL
3. Choose your investment amount
How are rates determined?
Rates are the quoted prices of the underlying assets.
The rate is the price offered by our liquidity provider,
based on live feeds.
How are rates determined?
Rates are the quoted prices of the underlying assets.
The rate is the price offered by our liquidity provider,
based on live feeds.
What is the minimum deposit amount?
250 USD / GBP/ EUR
How can I withdraw money from my account?
You can withdraw money from your account by using the
same method you deposited money with: a credit card for
your activation of account amount, and BTC withdraw to
one of our regulated exchange partners from which you
can withdraw your funds to your bank account. All done
in minutes.
What is an underlying asset?
A commodity, index, stock, currency pair or any other
financial asset that constitutes the basis for creating
an option.
What do the colors of the rates on the trading platform
mean?
Green indicates the rising of a price, and red indicates
the falling of a price.
What is the time shown on this site?
The time is set at GMT +0 and it’s synchronized with the
market time.
Where can I view my trading history?
All your deposits, withdrawals and portfolio history can
be viewed in your Client cabinet. Just login to your
account and select the information you wish to view.
Do I need to install software?
Our Platform is MT5, you can download their software for
Desktop trading, you can also trade on our web-based
MT5, so you can log in to your account and trade on any
device that has an internet connection. All available in
Client cabinet.
How can I contact you?
Contact us via an email or by the phone number on our
Contact Us page.
How can I update my personal details?
You can update your personal details by going to your
account, or by contacting us by email.
What should I do if I have forgotten my password?
Click on “forgot password?” on the Log In page and a new
password will be issued and sent to your email.
